Lean Sigma: Rebuilding Capability in Healthcare by Ian D. Wedgwood

Author:Ian D. Wedgwood [Wedgwood, Ian D.]
Language: eng
Format: epub
Publisher: Prentice Hall
Published: 2015-03-05T22:00:00+00:00

Figure 3.2 Detailed Lean Sigma roadmap3

3. Source: © Haelan Group 2012.

As proven across a diverse range of companies, the roadmap is equally at home in service, manufacturing industries of all types, and healthcare, including sharp-end hospital and clinic processes, even though at first glance some tools may lean toward only one of these. For example, despite being considered most at home in manufacturing, the best pull systems I’ve seen were to control replenishment in office supplies. Similarly, workstation design applies equally to a triage nurse and an assembly worker.

The Belt progresses through the 16 steps in the overarching DMAIC roadmap, at each step utilizing the appropriate tools to meet the step goals. In this manner, the critical thinking involved in being a truly successful Belt is baked into the roadmap and guides each step along the way.

A good Belt always maintains the focus on the underlying principle of “I’ll apply the minimum practical sequence of tools to understand enough about my process to robustly make dramatic improvement for once and for all in my process.”

In the following sections we walk through each phase in more detail.

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